That means when you contact our Technical Assistance Centre (TAC), you are always assured of a professional, courteous service, regardless of which network business solution you use or the type of problem you report.
Experienced, highly-trained consultants provide full end-to-end support, from immediate establishment of a case (trouble ticket), to rapid resolution, proactive progress monitoring, timely status updates, clear explanations, and approved case closure.
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For product support issues requiring vendor escalation, TDB Fusion are proactive in taking the responsibility for managing the escalation process, providing you with a single point of contact for issue management.
Our office-hours contact details for those on a standard (non-24 hour) support contract:
Phone: +44 (0)845 401 7002 E-mail: tac@tdbfusion.com |