Operational business process management and OSS integration

As the number of an organisation’s operational systems increases, processes no longer scale, team sizes increase and data integrity suffers. This can lead to process delay, duplication and rework, poor operational efficiency and even customer-impacting service failures. Efficient processes are key to lean operations. Take the provision of an ADSL service as an example. This process typically starts in a Customer Relationship Management (CRM) system. This event triggers updates to configuration management, performance management, inventory and billing systems. So that the process completes reliably, these systems must be integrated. This involves managing inter-system processes, maintaining data integrity, monitoring performance and delivering continuous improvement. Yet many organisations integrate their systems in a suboptimal, manual and ad-hoc manner.

 

Federos System Architecture

Productised Systems Integration

A robust messaging bus, a federated Configuration Management Database (CMDB) and a tightly-integrated Business Process Management System (BPMS) are all essential to your systems integration strategy. Federos offers all of these, and is specifically designed for Operations Support Systems (OSS). It is built around the principle of the federated CMDB, to achieve data integrity between your various systems and offers unprecedented control over your inter-system processes. Designed to help you avoid costly System Integrator professional service engagements, Federos lowers your total cost of systems integration.

Federated CMDB

Rather than maintain a monolithic, central database, Federos federates data amongst existing operations support systems.

Advantages to this approach include:

• No costly data migration project

• System-internal processes are unaffected

• Investment in existing tools is protected

Process Design

Federos incorporates a Business Process Management System (BPMS), allowing you to design, visualise, execute and interact with your operational processes. The advanced reports studio allows you to monitor end-toend processes and determine inefficient and costly processes. Use the process studio to document existing processes, and model and execute process change, without invoking costly systems integrator professional services.

Process Execution

Though Federos can automate many operational processes, some will require manual launch, input or monitoring. Federos allows you to grant role-based access to individual process steps. Operators are alerted only when there are tasks to perform. After they have completed the task, the process continues automatically.

Report Generation

Monitoring and analysis of end-to-end processes, systems and operators is key to lean operations. The Federos report studio allows you to design, schedule and run your own reports, or use the library. User, system and process reports give you Users, systems and end-to-end processes can all be analysed.

Designed for Operations

Federos adaptors are lightweight modules which reside in memory on existing systems and efficiently handle intersystem communication via the messaging bus. Adaptors are available for leading OSS solutions and other systems can be integrated via our fast-track adaptor development process. By automating manual tasks and avoiding system integrator costs, Federos offers a low-cost, reliable and supportable path to lean operations.